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CAPS Research studies are completely bias-free, disciplined, and executable.

Led by notable professors in the supply management space from top universities worldwide in collaboration with supply management executives, reports are designed to give you a head start on the topics that shape the profession.

CAPS research reports

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Sign up for our newsletter or subscribe to our YouTube channel for 3-minute preview videos. Each report consists of the full study, a brief with report highlights, and illustrative examples and use cases. Our newest research reports are available to members immediately upon release with login. Non-members with an account in the CAPS Library may access research published more than 4 years ago.

Metrics of the Future: Moving Supply Management Beyond Cost Reduction
Published September 2020 by CAPS Research
Researchers: Lisa M. Ellram, Larry C. Giunipero, Monique Murfield

As supply management (SM) continues to evolve and move beyond cost savings it becomes increasingly important to use metrics that are understood and supported by the organization. Researchers identified 14 areas of SM contribution that go beyond cost savings, along with the metrics being used to report these contributions. A six-stage maturity model and more than 20 case studies are included.

CAPS Research members: Register for an account or login to access all reports in the CAPS Library now.

CAPS Research members: Register for an account or login to access all reports in the CAPS Library now.

Procurement’s Role in Creating Extraordinary Internal Customer Experience, Service Delivery, and Business Performance
Published August 2020 by CAPS Research
Researchers: Ajith Kumar, Steven Miller, Michelle D. Steward

Supply Management professionals must create outstanding relationships with external suppliers while also serving internal users to maximize business value. This research investigates successful working relationships between procurement departments and their internal customers and how these relationships can be leveraged to improve business outcomes. In this report, researchers identify seven key themes and novel best practices.

Supply Management Integration into Demand Management: Current State and Future Developments
Published June 2020 by CAPS Research
Researchers: Xiaosong (David) Peng, Ph.D., Gregory R. Heim, Ph.D.

Traditionally, supply management’s focus has been on the supply side of supply chain. However, in an increasingly customer-centric business environment, many supply chains are becoming more demand-driven. This report offers a look into how supply management can be integrated effectively with demand management. Case studies and examples are included to help you adapt some of these practices to your business.

Exploring Category Management: Across Different Business and Organizational Settings
Published April 2020 by CAPS Research
Researchers: Janet L. Hartley, Ph.D., Thomas Y. Choi, Ph.D.

Exploring Category Management offers a cross-industry overview of category management practices and practical steps for building your program. Multiple case studies provide insights on how companies are realizing the benefits of category management and overcoming challenges. No matter where you are in your journey, this report can help you move forward and ensure you are maximizing all the benefits of category management.

Future Supply Management Talent: Looking Ahead 10 Years
Published December 2019 by CAPS Research
Researchers: Jennifer D. Nahrgang, Bruce Gilmore, and Joan Brett

The role of supply management professionals is evolving and changing. Future Supply Management Talent: Looking Ahead Ten Years explores the skills and abilities future supply management professionals will need, emerging labor models, and a talent management lifecycle to source, develop, retain, and transition your team. Included in the report are 6 key focus areas for supply management leaders as well as a talent management lifecycle model.

Developing Supplier Ecosystems to Create Value
Published November 2019 by CAPS Research
Researcher: Frank Wiengarten, PhD

In a traditional supply chain model, companies rely on their internal capabilities and their tier-one suppliers’ capabilities when developing new products and solutions. Supplier ecosystems are an emerging alternative model for innovation, offering benefits that traditional processes don’t provide. Here, we outline the benefits and a process for initiating supplier ecosystems. 

Online Marketplaces and Procurement
Researchers: Raghu Santanam and Brett Duarte
Do external online marketplaces such as Amazon and Alibaba affect how we operate in procurement? Originally consumer-focused, they are now are poised to disrupt B2B business. Their impact will range from changes in organization structure to how we develop category strategies. This report traces the evolution of online marketplaces, with examples of how companies engage with them, and provide future vision and roadmaps. It will consider the role of procurement platforms like Coupa and BuyerQuest and propose how procurement may co-evolve into future with these technologies and online marketplaces.

Metrics of the Future: Moving Supply Management Beyond Cost Reduction
Researchers: Lisa Ellram, Larry Giunipero, and Monique Murfield
Supply management (SM) is evolving beyond cost reduction and cost avoidance toward value creation. Value creation measures can include company-level business outcomes such as revenue generation, working capital and cash flow, innovation, risk mitigation, and supply continuity. So how do we get the SM organization focused on metrics for business alignment and which metrics would effectively measure value creation? This report translates impactful business outcomes to procurement metrics and back-translates procurement metrics to business outcomes. It also delineate how different companies along the maturity curve can move toward value creation.

Digital Connectivity and Data Protection in Supply Management
Researchers: Brett Massimino and John Gray
Data flows are more pervasive than ever and extend through our supply networks, making it increasingly important to ensure we can protect our supply chains. What role does supply management play and how can we minimize data risk in the supply chain? Large companies set up firewalls to protect their data and expect suppliers to do the same, but this is not always the case. This report discusses methods for assessing suppliers, the ins-and-outs of building cybersecurity measures into contracts, the role of major compliance initiatives such as GDPR, and protecting data flows through supplier tiers.

Applying Advanced Analytics: Beyond the Ordinary
Researchers: Srimathy Mohan and Raghu Santanam
Dive into advanced analytics, stretching beyond the typical spend visibility, compliance, and contract metrics. We will look at supply management organizations’ practical application of advanced analytics, driving game-changing results, including successful implementations of advanced, predictive and prescriptive, procurement analytics models and their integration into mission critical decision-making processes.

Compelling Applications of Emerging Technology in Supply Management
Researchers: Adegoke Oke and Anand Nair
As companies consider technology-based advancements in SCM, such as AI, RPA, and Blockchain, what areas of application make the most compelling cases? We will look at emerging technology applications that drive robust investment commitment and unprecedented results, as well as key success factors, hindrances, and creating a time-phased implementation plan.

A Playbook for Category Management 
Researchers: Adegoke Oke and Mikaella Polyviou
To be successful, category management needs to integrate and align with the business. We will outline the detailed steps for an aligned category strategy, provide the proven tips and tricks, and identify success factors for developing and executing a category strategy, and illustrate what it may look like across different industries.

Talent Management Throughout the HR Life Cycle
Researchers: Thomas Gattiker, Timothy Dunne and Felice Klein
Supply management executives often seek for best practices for effectively managing talent across the life cycle: recruiting, retaining, promoting, succession planning, and more. We will examine Millennials and Generation Z employees in the workplace, explore supply management-specific talent requirements, and discover new and unique practices for recruiting and retaining talent.

Creating a New Universal Standard for Supplier Assessments, Qualifications, and Onboarding
Researchers: Stanley Fawcett, Henry Jin, Matthew Schwieterman and Amydee Fawcett
Suppliers face many challenges when using multiple supply management systems, platforms, and portals from each of their customers, entering the same data over and over. We address the potential for a cross-industry, standardized approach that allows suppliers to easily share information with multiple buyers.

CAPS research reports are practitioner-focused, practically-applicable, and relevant to the evolving supply management landscape. We leverage our powerful network of supply management executives at leading companies worldwide and the expertise and discipline of notable supply management academics from top institutions.

Our researchers' higher education institutions: 
  • Arizona State University
  • Colorado State University
  • ESADE Business School (Spain)
  • Miami University
  • Michigan State University
  • North Carolina State University
  • Northeastern University
  • Ohio State University
  • Portland State University
  • Rutgers The State University of New Jersey
  • Swiss Federal Institute of Technology Zurich (ETH) (Switzerland)
  • Texas A&M University
  • University of Houston
  • University of Minnesota
  • University of Notre Dame
  • University of North Texas
  • University of Tennessee
  • Wake Forest University
  • Wayne State University

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