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How effective and efficient is your supply management function? Sign up to participate in the CAPS Metrics of Supply Management - our annual cross-industry, metrics-rich survey - which produces a veritable treasure of KPIs on spend and value, org structure and employees, payment terms and transactions, and more.

The results of this survey are recognized for their leading, unbiased performance KPIs, specific to the supply management function. For the 2021 survey, answering 13 questions about spend, savings, OPEX, headcount, org design, and more will generate the 96 metrics below. (Click below to see the metric breakdown.)

Sourceable spend as a percent of revenue (%)

Managed spend as a percent of sourceable spend (%)

Addressed spend as a percent of sourceable spend (%)

Addressed spend as a percent of managed spend (%)

Direct sourceable spend as a percent of sourceable spend (%)

Indirect sourceable spend as a percent of sourceable spend (%)

Direct managed spend as a percent of managed spend (%)

Indirect managed spend as a percent of managed spend (%)

Direct addressed spend as a percent of addressed spend (%)

Indirect addressed spend as a percent of addressed spend (%)

Supply management organization structure that is centralized (% of companies) (%)

Supply management organization structure that is decentralized (% of companies) (%)

Supply management organization structure that is center-led (% of companies) (%)

Current supply management organization structure has been in place less than 1 year (% of companies) (%)

Current supply management organization structure has been in place for 1 - 3 years (% of companies) (%)

Current supply management organization structure has been in place for 3 - 5 years (% of companies) (%)

Current organization structure has been in place more than 5 years (% of companies) (%)

Anticipated change to current supply management org. structure in the next 12 months (% of companies) (%)

Supply management operating expense as a percent of revenue

Supply management operating expense as a percent of sourceable spend (%)

Supply management operating expense as a percent of direct sourceable spend (%)

Supply management operating expense as a percent of indirect sourceable spend (%)

Supply management operating expense as a percent of managed spend (%)

Supply management operating expense as a percent of direct managed spend (%)

Supply management operating expense as a percent of indirect managed spend (%)

Supply management operating expense as a percent of addressed spend (%)

Supply management salary expense as a percent of supply management operating expense (%)

Supply management talent development expense as a percent of supply management operating expense (%)

Supply management miscellaneous / all other expense as a percent of supply management operating expense (%)

Supply management systems and tech expense as a percent of supply management operating expense (%)

Supply management systems expense that is self-funded (% of respondents) (%)

Supply management systems expense that is allocated (% of respondents) (%)

Supply management FTE as a percent of company FTE (%)

Supply management return on investment (cost reduction + avoidance savings) (%)

Supply management return on investment (cost reduction only) (%)

Supply management return on investment using salary expense (%)

Savings are validated by finance (%)

Cost reduction savings as a percent of managed spend (%)

Cost reduction savings as a percent of addressed spend (%)

Cost reduction from direct materials, services as a percent of total cost reduction (%)

Cost reduction from indirect materials, services as a percent of total cost reduction (%)

Cost avoidance savings as a percent of managed spend (%)

Cost avoidance savings as a percent of addressed spend (%)

Cost avoidance from direct materials, services as a percent of total cost avoidance (%)

Cost avoidance from indirect materials, services as a percent of total cost avoidance (%)

Sourceable spend of top 10 suppliers as a percent of total sourceable spend (%)

Sourceable spend of top 50 suppliers as a percent of total sourceable spend (%)

Active suppliers that account for 80% of sourceable spend as a percent of total active suppliers (%)

Active suppliers that account for 90% of sourceable spend as a percent of total active suppliers (%)

Supply management use of Net Promoter Score (NPS) as rated by internal stakeholders (% of companies)

Average supply management Net Promoter Score as rated by internal stakeholders (#)

Supply management FTE per $1 billion in revenue (#)

Supply management operating expense per supply management FTE ($)

Supply management salary expense per supply management FTE ($)

Supply management talent development per supply management FTE ($)

Sourceable spend per supply management FTE (millions) ($)

Direct sourceable spend per direct supply management FTE (millions) ($)

Indirect sourceable spend per indirect supply management FTE (millions) ($)

Managed spend per supply management FTE (millions) ($)

Addressed spend per supply management FTE (millions) ($)

Direct total savings (reduction + avoidance) per direct supply management FTE (millions) ($)

Indirect total savings (reduction + avoidance) per indirect supply management FTE (millions) ($)

Direct cost reduction savings per direct supply management FTE (millions) ($)

Indirect cost reduction savings (reduction + avoidance) per indirect supply management FTE (millions) ($)

Managed spend per transactional buying FTE (millions) ($)

Managed spend per category management FTE (millions) ($)

Supply management FTE assigned primarily to direct materials and services (%)

Supply management FTE assigned primarily to indirect materials and services (%)

Direct managed spend per direct category management FTE (millions) ($)

Indirect managed spend per indirect category management FTE (millions) ($)

Direct managed spend per direct strategic sourcing / strategic buyer FTE (millions) ($)

Indirect managed spend per indirect strategic sourcing / strategic buyer FTE (millions) ($)

Leadership team FTE as a percent of total supply management FTE (%)

Business relationship management FTE as a percent of total supply management FTE (%)

Category management FTE as a percent of total supply management FTE (%)

Strategic sourcing (strategic buying) FTE as a percent of total supply management FTE (%)

Transactional buying FTE as a percent of total supply management FTE (%)

Supplier relationship management FTE as a percent of total supply management FTE (%)

Supplier performance management FTE as a percent of total supply management FTE (%)

Environmental, social, and governance (ESG) FTE as a percent of total supply management FTE (%)

Supplier diversity FTE as a percent of total supply management FTE (%)

Supplier quality management FTE as a percent of total supply management FTE (%)

Supplier risk management FTE as a percent of total supply management FTE (%)

Data management FTE as a percent of total supply management FTE (%)

Systems & technology FTE as a percent of total supply management FTE (%)

Lean, six-sigma and process improvement FTE as a percent of total supply management FTE (%)

Other FTE as a percent of total supply management FTE (%)

Active suppliers per supply management FTE

Standard payment term that is 30 days (% of companies) (%)

Standard payment term that is 45 days (% of companies) (%)

Standard payment term that is 60 days (% of companies) (%)

Standard payment term that is 75 days (% of companies) (%)

Standard payment term that is 90 days (% of companies) (%)

Percent of purchase orders processed automatically using robotic process automation (RPA) (#)

Average purchase order amount used in sourceable spend

Average cost per purchase order

Free KPIs for qualified participants

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To participate in the Metrics of Supply Management survey and receive a copy of the final, aggregated results, please complete the form below.

This survey is designed to be completed by supply management practitioners at companies with annual revenue greater than $1B USD (or equivalent foreign currency).

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Non-members can receive the report of each survey they submit.
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