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Privacy Policy

Last modified: April 5, 2019

At CAPS, we are committed to the privacy and security of your data. We will never sell or share your contact information with third parties, nor willingly overstep your intended terms of our relationship. You may choose to see what we have access to and how we interact going forward, as outlined in the policy below.

This privacy policy covers our collection, use, and disclosure of contact information through and by CAPS Research. CAPS Research collects and uses contact information only for the purposes intended by you; actively works to stay informed of and comply with internet policies and general best practices; and, provides users with information about us, how we use your data, and your rights to information. By using our website, you agree to these terms.

About CAPS and our partners

CAPS Research, is a center established as a strategic industry partnership between Institute for Supply Management, Inc.® (ISM) and Arizona State University’s W. P. Carey School of Business (ASU). As a partner of both ISM and ASU, CAPS acts in compliance with the policies outlined herein as well as with our partners’ privacy policies.

Contact Information

CAPS Research
309 W. Elliot Road, Ste. 113
Tempe, AZ 85284-1556 USA
Telephone: +1-480-752-2277
Fax: +1-480-491-7885

We can also be reached via our Contact Us form. Any inquiries about our use of your personal data should be addressed to the contact details above.

Information we collect

We may ask you for your name, email address, telephone number, company name, and job title. When you submit information, it is sent to an organization in the United States and you hereby consent to this transfer. All user data is stored in a personalized and secure location. We do not target offerings toward, nor do we knowingly collect any personal information from, users under 13 years of age; if you believe we have information about a child under 13, please contact us immediately so we can delete the information.

Publicly-available info: We may also collect publicly-available information about the computers, mobile devices, or other technology you use to access our site, such as IP address, unique device identifiers, browser types, browser languages, web pages requested, network software access, referring web pages, date, time, and duration of activity, volume of data storage and transfers, and location while connected. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. 

Automated decisions: CAPS may use publicly-available information and your secured, encrypted use patterns on our site to deliver you with a better membership experience; however, CAPS does not utilize personal information for automated decision making with any legal, financial, or otherwise significant effects. The information we access is available to you upon request.

Credit card transactions: If you are paying by credit card, your credit card details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not retain your credit card information.

How we use the information 

We are the sole users of the information you submit through this site. Your private contact information will not be shared with or sold to any third parties for commercial purposes. We will retain contact information for three years following inactivity, at which point, it will be deactivated and we may delete non-transactional history.

Your information is used to provide you with membership benefits or user account access to CAPS resources online. It may be used to respond to your inquiries and provide you with membership benefits, access to our document library, invitations to our benchmarking surveys, event information, and/or newsletters, as determined by your initial contact with us or to fulfill our membership contract with you and your employer. If you are employed by a company with CAPS corporate membership, your information may be shared with your employer.

Unless you ask us not to, we may contact you in the future to provide you with information about other CAPS membership benefits, offerings, or changes to this privacy policy.

Links to other sites: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Cookies and tracking technology

Cookies are bits of data that are stored on your computing devices. We use cookies to understand and save your preferences for future visits and compile aggregate data about network traffic and network interaction so that we can offer better network experiences and tools in the future. You may control the use of cookies through your browser options. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

Security and precautions

CAPS takes precautions to protect your information through ongoing user education, tools that restrict unauthorized access, and encryption. When you submit sensitive information via the website, your information is protected both online and offline. With a CAPS membership and user account, it is also your responsibility to protect the security of your user name and password.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted securely using Secure Socket Layer (SSL) encrypted documents. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. CAPS routinely assesses and enhances our tools and processes to strengthen our online security. If you have any concerns, please contact CAPS immediately.

Your information rights & erasure

You may edit what information we send to you by managing your preferences or unsubscribing via the link at the bottom of each email or you can contact us at any time via our Contact Us form in order to:  

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Manage your preferences or opt-out of specific types of correspondence.
  • Have us delete any and all personal information we have about you.
  • Express any concern you have about our use of your data.

If you have a complaint about our use of your information, you may also contact the UK Information Commissioner’s Office via their website at