Last modified: April 5, 2019
At CAPS, we are committed to the privacy and security of your data. We will never sell or share your contact information with third parties, nor willingly overstep your intended terms of our relationship. You may choose to see what we have access to and how we interact going forward, as outlined in the policy below.
About CAPS and our partners
CAPS Research, is a center established as a strategic industry partnership between Institute for Supply Management, Inc.® (ISM) and Arizona State University’s W. P. Carey School of Business (ASU). As a partner of both ISM and ASU, CAPS acts in compliance with the policies outlined herein as well as with our partners’ privacy policies.
309 W. Elliot Road, Ste. 113
Tempe, AZ 85284-1556 USA
We can also be reached via our Contact Us form. Any inquiries about our use of your personal data should be addressed to the contact details above.
Information we collect
We may ask you for your name, email address, telephone number, company name, and job title. When you submit information, it is sent to an organization in the United States and you hereby consent to this transfer. All user data is stored in a personalized and secure location. We do not target offerings toward, nor do we knowingly collect any personal information from, users under 13 years of age; if you believe we have information about a child under 13, please contact us immediately so we can delete the information.
Publicly-available info: We may also collect publicly-available information about the computers, mobile devices, or other technology you use to access our site, such as IP address, unique device identifiers, browser types, browser languages, web pages requested, network software access, referring web pages, date, time, and duration of activity, volume of data storage and transfers, and location while connected. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.
Automated decisions: CAPS may use publicly-available information and your secured, encrypted use patterns on our site to deliver you with a better membership experience; however, CAPS does not utilize personal information for automated decision making with any legal, financial, or otherwise significant effects. The information we access is available to you upon request.
Credit card transactions: If you are paying by credit card, your credit card details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not retain your credit card information.
How we use the information
We are the sole users of the information you submit through this site. Your private contact information will not be shared with or sold to any third parties for commercial purposes. We will retain contact information for three years following inactivity, at which point, it will be deactivated and we may delete non-transactional history.
Your information is used to provide you with membership benefits or user account access to CAPS resources online. It may be used to respond to your inquiries and provide you with membership benefits, access to our document library, invitations to our benchmarking surveys, event information, and/or newsletters, as determined by your initial contact with us or to fulfill our membership contract with you and your employer. If you are employed by a company with CAPS corporate membership, your information may be shared with your employer.
Links to other sites: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Cookies and tracking technology
Security and precautions
CAPS takes precautions to protect your information through ongoing user education, tools that restrict unauthorized access, and encryption. When you submit sensitive information via the website, your information is protected both online and offline. With a CAPS membership and user account, it is also your responsibility to protect the security of your user name and password.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted securely using Secure Socket Layer (SSL) encrypted documents. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. CAPS routinely assesses and enhances our tools and processes to strengthen our online security. If you have any concerns, please contact CAPS immediately.
Your information rights & erasure
You may edit what information we send to you by managing your preferences or unsubscribing via the link at the bottom of each email or you can contact us at any time via our Contact Us form in order to:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Manage your preferences or opt-out of specific types of correspondence.
- Have us delete any and all personal information we have about you.
- Express any concern you have about our use of your data.
If you have a complaint about our use of your information, you may also contact the UK Information Commissioner’s Office via their website at www.ico.org.uk/concerns.