When adopting a new technology tool, 62% of companies indicated they have a well-established and mature strategy for the pre-adoption stage, and 64% have a mature strategy for the deployment stage. Companies with a mature post-deployment strategy drop substantially to 39%. Without a strong strategy in all stages companies will likely experience integration challenges and decreased ROI over time.

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The top challenges facing CPOs is shortage of people and/or necessary skills, followed by outdated processes and technology, and lack of “smart data” to drive decision making. Solutions to these challenges are critical for effective operations and decision-making.