Creating a Login User Profile FAQs

How do I obtain a login profile for your web site?
Click on the Login link to open the login page. Then click on the Register button and provide the information requested. In the last dialog, you will be asked to provide your email address and a password. Note: If you ever need to change your email address, you will need to create a new profile.

Why do I need to create a User Login Profile?
A user login profile is necessary to access research publications and restricted areas of the site.

Who is entitled to access your website and reports?
The public portion of the web site is available to anyone. All that is needed is for each individual needs to create a user login profile.

Can my company set up a corporate user profile for our employees?
No. User profiles are individual profiles; there are no group or corporate profiles.

I am a student (or currently unemployed), how can I create a profile if I can't fill in the company name box or other required information?
Simply put in an appropriate response. Job Title and/or Company can be "student" and select "None (Individual/Student)" or "Not Applicable" for drop-down selections.

Existing User Profile FAQs

I am trying to create a user profile, but the system says my email address is already in use. What do I do?
If your email address already exists in the system, then you have already created a profile and do not need to create another.

What if I forget my password?
If you have forgotten your password, you can click on the Forgot password link to have a new password emailed to you.

Is my password case sensitive?
Yes, passwords are case sensitive.

What if I enter the wrong password?
Try again. You can try your password 5 times before your account is locked out. If your account is locked out, you will NOT be able to login again until you contact the CAPS webmaster and have your account unlocked.

How do I change my password?
I made a typo in my profile. How can I edit my profile to fix it?
First, you must log into the web site. Then click on the Manage Account link in the top right-hand corner. On this page you can select options to edit your user profile or change your password.

I have changed jobs (or companies), how do I update my user profile?
If have changed companies and you need to change your email address, then you will need to create a new profile. If you have changed jobs within the same company and are using the same email address, log into the web site. Then click on the Manage Account link in the top right-hand corner. On this page you can select options to edit your user profile and update your information such as job title and address.

I've requested my password, but am told my email address is not recognized. Now what?
If your email address is not recognized, then that email address is not in the database. You will need to create a login user profile if you do not have one. If you have one, but have a new email address, you will have to create a new profile since email addresses can not be edited.

I cannot log in to the site. I have confirmed my password, but when I try to log on, I get returned to the Login page, with no signal that I did something wrong.

• Try clicking to the home page and look in the upper right corner to see if you are actually logged in. Depending on what page you were on originally prior to the login page, after logging in, you may be returned to the login page.
• Check your browser's security settings. Cookies must be enabled. Also, if the security is set too high, you will be prevented from logging in an accessing reports.

ISM member FAQs

I am a member of the Institute for Supply Management™ (ISM). Do I need to register separately on the CAPS Research web site? I would like to gain access to some of the focus study reports.
Yes. Access to CAPS Research publications is managed separately on the CAPS Research web site.

I already signed into ISM why do I have to create another password?
ISM and CAPS are two separate organizations. Each organization maintains its own web site.

Documents Not Loading FAQ

I've logged in, but when the document I tried to open is blank and nothing happens.
Try minimizing all open windows to see if an Adobe Acrobat dialog box is open and waiting for a response. An open dialog box will make it appear that nothing is happening and that the pdf document is blank. Once the dialog box is closed, the document should open.